![]() ![]() That is just from my personal experience with transferring iTunes libraries on various computers over the years. Yes, uninstalling and re-installing iTunes is a dangerous move considering the iTunes metadata for certain files (based on their file type I believe) is stored in iTunes and isn't tied to the file itself so that data is lost during an uninstall and re-install (if you don't backup your iTunes library.xml file and put it back after the new install). Speculation is that the most recent version of iOS, version 14 has broken this function again. However, as some have pointed out this issue has a history of affecting users periodically throughout the years. For users in this thread it does as you describe, plays made on an iDevice do not show their updated values in iTunes after a successful sync. It wouldn't necessarily notify you that the play counts were updated but you should see an increase in the play counts in iTunes for songs you know you played on your iDevice during the period between the prior sync and the current one. The play count SHOULD update after a successful sync with your iPhone and iTunes on your PC. Below is a picture of the shortcut setup in the iOS Shortcuts app so you can create it for testing. If others could try this shortcut on their own devices and play a song (from start to finish) to see if their play counts updated that would be extremely helpful and much appreciated. So based on this, to me the issue appears to be more with the Music app in iOS than a communication issue between my PC and iPhone and iTunes. ![]() Instead it showed the same play count as before. ![]() ![]() After playing the test song all the way through I then replayed it and ran the custom shortcut again expecting the play count to show as increasing by 1. I tested by playing a song and checking it's number of plays (while it is playing) with the shortcut. This shortcut, when run, displays a notification with the play count of the currently playing song (in the Music app). On the iPhone that has the problem I created a shortcut to test play count. UPDATE: After some additional testing it appears the issue could be with the iOS Music app itself. I am using the Microsoft Store version of iTunes (ver. The problem device is an iPhone 11 Pro updated to iOS 14.0.1 Any insight into this would be appreciated. To also clarify, I do NOT use Apple Music, all the music on my iPhone is synced from my PC.Īfter trying de-authorizing and re-authorizing in iTunes, and restoring the iPhone I decided I would make my own post to see if anyone has the same issue or has been able to resolve it. When I rate a song on my iPhone the rating syncs to iTunes so it seems as though other data is being synced fine from both iPhone and PC in both directions. Whenever I edit a song in iTunes (add lyrics, rating, other info) the new info syncs to my iPhone fine. However, if I play the same song on my iPod Classic and sync with iTunes then it updates within iTunes as having been played. I have recently noticed (though it could have been going on for awhile) that when I play a song on my iPhone 11 Pro it does not update that song in iTunes as having been played when I sync the iPhone with iTunes. I have numerous playlists in my iTunes that rely on play count to determine what songs are in that playlist. ![]()
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